Bradd C. Hayes is the active editor of this blog.
Half a dozen years ago, journalist Rhodi Lee wrote, “The ability of humans to use language is among the things that make them distinct from other animals, but scientists were not certain
As the world becomes increasingly dominated by technology, many traditional boundaries have begun to blur. One example is omnichannel retail. Google analysts observe, “The line between online and offline shopping is growing
As President and CEO of a cognitive computing firm, I am occasionally asked to explain the differences between artificial intelligence and cognitive computing. Since IBM coined the term “cognitive computing” to describe
As the 2021 holiday season revs into full swing, supply chain snarls continue to plague seasonal sales. If current supply chain troubles weren’t enough to deal with, the rapid spread of the
Back in 2005, when Cyber Monday was first introduced, the digital path to purchase was a lightly trodden offshoot of the traditional consumer journey. Over the years, however, online consumer traffic has
For several years, pundits have been eulogizing the end (or irrelevance) of Black Friday sales. Their reasons have included: Many holiday sales are now starting after Halloween rather than after Thanksgiving; Thanksgiving
For the second straight year, we celebrate the Thanksgiving holiday under the pall of the Covid-19 pandemic. We are also confronting supply chain snarls, climate change, rising inflation, global tension, and political
In a recent New Yorker article, author Louis Menand insists, “It’s time to stop talking about ‘generations.’ From boomers to zoomers, the concept gets social history all wrong.”[1] The thing is, marketers
A recent episode of CBS’s “60 Minutes” ran a segment on some of the issues involved in the current global supply chain crisis — focusing primarily on U.S. port operations. During the
Supply chains are a mess, inflation is on the rise, the pandemic lingers, natural disasters are intensifying, fraud is growing more prevalent, and global tensions are increasing. This is a big problem.
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